We, wehelpline.com part of the Leadway Services and one of India’s best-known Lead Market Place Company.(“we”, “us”, “wehelpline.com”) make the Facilitation Services available to you via the Website. We are a company registered in India, registered address and GST number is 09CTMPP2065B1ZM
You can contact us:
By email at [email protected]
By phone at 837-606-1004
You should read these Terms and Conditions carefully before using our Website, as by using our Website and using the Facilitation Services, you are confirming that you accept these Terms and Conditions and that you will comply with them. If you do not accept these Terms and Conditions, you should leave our Website and cease using the Facilitation Services immediately.
Please read these terms and conditions carefully before using our website. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.
1.1 Replacement for Customer Disinterest:
a. If a customer expresses disinterest or transfers the lead to another person on the first day and first call, we have the option to replace the lead.
1.2 Replacement for Failed Connection:
a. If we are unable to establish contact with the client for the first two days, we have the option to replace the lead.
1.3 Timeframe for Update:
a. We request customers to update us within 3 to 4 days from the date of purchase.
1.4 Proof of Issue:
a. In order to request a refund or replacement, customers must provide call recordings, call history, or chat history as proof of issue.
1.5 No Replacement for Successful Connection:
a. If the customer is successfully connected, we do not offer a replacement option.
1.6 Lead Details Issue:
a. If there are any issues with the lead details, please contact us immediately.
Request Approval Process
a. Upon receiving your replacement request, our re-verification team will review and approve the request. Please note that this process may take up to 24 hours.
3.1 Minimum Follow-up Time:
a. Customers are required to follow up with leads for a minimum of 2 days from the date of purchase. If there is no response from the customer within this timeframe, please notify us by sending a message to the provided WhatsApp number.
Replacement Policy Compliance
4.1 Company Rules:
a. Customers must adhere to the replacement policy outlined above. Failure to comply with these rules may result in the rejection of a refund or replacement request.
a. Please note that we only provide replacements for the specific issues mentioned above and not for budget-related concerns. Our ability to offer replacements is contingent on marketing and promotional offers available to customers.
Please note that the above Terms and Conditions are subject to change without prior notice. It is your responsibility to regularly review these terms and conditions for any updates or modifications. If you continue to use our website after any changes, it signifies your acceptance of the revised terms and conditions.
If you have any questions or concerns regarding our Terms and Conditions, please contact us through the provided contact information on our website.